Here are the Appointment Setting, Call-to-invite and Data profiling scripts I use that work for the following industries. In some industries if you can't book appointments over the phone you will be showed the way out the door! Simply enter your email address below, and we’ll send the checklist INSTANTLY to your inbox. Ex: "It looks like I have this Wednesday and Thursday open between 10:00 AM and noon. The date and time of your appointment (a no-brainer, but bears repeating), Who will be present (will it be just you and your prospect or someone else from their company? This is MaryAnne. I work for [your company] and we [what your company does]. (Share some details in the following areas). From insurance sales, real estate, to business to business, getting appointments is critical. Manage all your contacts, deals, emails, files, and more in one place. Instead of asking what time and date works best for them, you take the wheel and start by suggesting a date and time on their behalf. I am a big fan of K.I.S.S when it comes to writing scripts. If you continue to use this site we will assume that you are happy with it. They are also the result of a phone script creation process that enables the caller, the salesperson, to own the words of the sales script. Who’s it for? *confirmation* My apologies for the delay Ma’am. Determine your goals, and make sure you can measure them to stay on track. Appointment setting over the phone Depending on your prospect and your industry, a cold email might not be the best way to set sales appointments. If you’re both close friends with the referral in question, you have a chance to take things in a more light-hearted direction. This training could apply to any home based business. Plus, if you don’t have insight into the deliverability of your emails, you don’t know if they’re ending up in the spam or just being ignored. The beauty of these scripts is that they can be used across various verticals and adapted to your specific situation as a salesperson. It is absolutely essential to close the call assertively . Finally, in setting the appointment on the phone, use a strong ‘alternate of … Leaving a bit of mystery for your prospect will compel them to look through the calendar and see when they can fit you in. What can I do for you? Off-the-wall questions. Prospects wanted to speak with someone who is credible and not just any salesperson. Don’t sweat it. [Channell, Scott] on Amazon.com. This will be the only appointment setting script guide that you will ever need. We use cookies to ensure that we give you the best experience on our website. Tom Hi. Contributors from members of the Copper team. But before you do your victory dance, you need to make the specifics and setup of your appointment crystal clear. Once you've broken the ice and told the decision-maker a little about your product, it's time to ask for the appointment. that means Keep It Stupid Simple. Scripts make you sound spontaneous and confident over the phone. Prospects wanted to speak with someone who is credible and not just any salesperson. What can I do for you? For example, tools such as Skrapp can find a LinkedIn user’s email address and confirm company roles based on the addresses you already have. The core of your telephone script for making appointments should be some probing questions. And if they say “no?” Assumptive selling means that they aren’t saying “no” to the appointment, but the time suggested. Engage with potential clients over the phone using our Setting Appointment Script. How are you doing? Then, he got on the phone and he set a few life insurance appointments for me to show me how it was done. If you have to set appointments over the phone then you know that delicate balance between building rapport, creating interest, qualifying and asking for and getting an appointment. Ex: “Okay, what about Friday afternoon, then? Elevator Pitch Then deliver an elevator pitch. To help you get started, we’ve put together some cold calling scripts to get appointments, including: Instead of relying on a single, one-size-fits-all pitch, having a variety of cold calling scripts available means that you’re less likely to be caught off-guard. A solid phone script will help take the stress out of answering those tough questions our … Stumbling over your words. Maybe you have little more than a name and a phone number for a particular prospect. ", Option A: "Out of curiosity, how are you currently dealing with [pain point]? Here is an example of a telephone script for making appointments. “Excellent, pleased to meet you! Share Some Common Problems No old school needs analysis here; no silly road-to-the-sale questions – just a simple, direct appointment request. Reps who have little knowledge of their prospect(s) or are otherwise pressed for time. Who’s it for? As noted earlier, effective cold calling requires a specific mindset. ", Option A: "I’m reaching out because I noticed that you recently became [role] at [prospect’s company] - congrats! However, in most sales processes, cold or warm, you still have to make a call. Remember: no two cold calls are the same. Here you can paint yourself as the “good guy” and not a random salesperson. Cold calling isn’t just a numbers game and your prospects are more than just names on a list. Assumptive selling can give your prospects a push by putting your enthusiasm front-and-center. It's essential that you learn the best approach to maximize your results. We help Sales Managers to get their sales people saying the best possible sales pitch and asking the right questions. When you encounter sales objections, your prospect is essentially telling you how to sell to them—be ready with these smart responses to close the deal. So, appointment setting sales scripts that work are specific to you. We help Sales Managers to shorten the amount of time that it takes to train new salespeople. We use cookies to ensure that we provide you with the best experience on our website. I’m calling to see if The list goes on and on. A Real Cold Call Example Play-by-Play – LinkedIn Cold Call, You Have 4 Ways to Reach Out to Prospects On LinkedIn, Don’t Sound Like a Salesperson When Prospecting on LinkedIn, How to Create an Attention-Grabbing Sales Message, Sales Script Example | Examples of Sales and Call Scripts, There Are Customers That Need What You Sell, Compartmentalize Your Time When Working As a Salesperson. Houston, TX 77024 “Hey there. This is one of the most significant benefits of using a phone … This is Tom. Although scripts are invaluable for streamlining your calls and hitting sales quotas, keep in mind that prospects are always going to throw you curveballs. Alternate of Choice. 1. Here you have the freedom to get to know your prospect, crack jokes, and ask questions to help let their guard down. Did [referral] have a chance to talk to you about [your company] or the possibility of working together? Phone: (713) 802-2026. Company owner is inviting him to baseball games in the corporate box. Try these 7 cold calling scripts to get appointments that'll turn into sales. Your product is beneficial and relevant to whoever you’re on the phone with. Appointment setting scripts should merely pique your prospects interest. Start your 14-day free trial today. You might also want to check out some of our sales conversation starters which can lighten the mood and reveal some important details about your prospects in the process. Customer Service Telephone Script (Example for Handling Service Failure) “Hello, Tech Inc., this is Jeromy speaking. How does that sound?". ", Option B: "If you don’t mind my asking, do you currently use any other solutions to deal with [pain point]?”, Option C: "Could you tell me a little bit about [prospect’s company]’s approach to [pain point]?”, “Honestly, [our company] has just the thing that can help with that. Need to get past the gatekeeper of a business? The Purpose of my call is that – (Choose one of below). Do you happen to know [referral]? "Hello [prospect's name], my name is [your name]. We help Sales Managers to decrease sales staff turnover. appointment (Child Care, Transportation, time off from work/school, Insurance/Financial support) o Explain timeline of first appointment (orientation to clinic, paperwork, intake questions, etc.) I’m reaching out today because it’s my understanding that [prospect’s company] might be in need of assistance for [pain point - ex: more leads, less wasted time, saving money, etc]. If so, a great next step would be for us to schedule a brief 15 to 20 minute meeting where we can discuss your goals and challenges and share some examples of how we have helped organizations like yours. ", Option C: "I noticed your recent [comment/mention] via [company/industry content] and wanted to get in touch. Within 2 weeks he is on fire with appointment setting, setting 10-15 appointments a week with his new favorite appointment setting scripts that work. Mornings And Evenings The most effective times of the days are first thing in the morning from about 9 a.m. to 11 a.m., or from about 4 to 5 o’clock until about 8:30 at night. I’m calling to see if Let me pull up my calendar…”. Reps who are new to cold calling or feel most comfortable following a general, looser script. A PROVEN SALES SCRIPT TO SET SALES APPOINTMENTS At the risk of simplifying, let me share with you a structure for a b2b appointment setting script which has proven successful at obtaining Reps who have ample knowledge of their prospect’s company or industry and their respective pain points. A script increases your effectiveness. I figured that we could set up a quick appointment to discuss [mutual goals related to the industry] and how we might be able to help each other out. Are you interested in learning more about our product? Who’s it for? There are also a number of third-party tools out there which you can use to supplement your cold calling efforts. Here are the Appointment Setting, Call-to-invite and Data profiling scripts I use that work for the following industries. May I have the order number so I can check our system. How concerned are you about the amount of time it takes to get new sales hires ramped up and performing? Copper is a trademark of Copper CRM, Inc., registered in the U.S. and in other countries. Picking up the phone and dialing a complete stranger can be frightening. Learn about the 7 habits rep should cultivate to close deals + crush quotas. “I wanted to explore the possibility of [your company] and [prospect’s company] working together. If you continue without changing your settings, you are agreeing to receive all cookies on the Copper website. Truly, anytime of the day is a good time to call to set final expense appointments by phone. Right before you go for the close in your telephone script for making appointments, share some brief company and product info. Qualifying Questions To find detailed information about how cookies are used on this website click Find out more. Based on their response and level of interest, you can introduce your product and a specific feature or benefit of your product to keep the conversation moving. It might sound like fluff, but ask yourself: would you rather stay on the phone with someone who sounded half-asleep or someone who was passionate about a product? Learn how to generate more leads and revenue right from your inbox. When it comes to selling solar panels, contacting clients over the phone facilitates solid relationships that are the key to developing loyal, satisfied customers . Who’s it for? Hello Mary, this is Michael Halper, calling from SalesScripter. Is that something that you would like to put on the calendar? Out of curiosity, how long have you been working in [industry]?“. Tapping into your prospects’ desires signals that you understand them, and more importantly, that you could be their helping hand. To help you smash that looming sense of anxiety and start closing more deals over the phone, it might be time to rethink your approach to cold calling itself. If not, you may want to move toward a more general pitch based on what you learn from the conversation. ", Example: “Mind telling me more about how those campaigns are performing? 7 STEPS to SALES SCRIPTS for B2B APPOINTMENT SETTING. Tom Hi MaryAnne. You must own the words to deliver your phone script with confidence and conviction. I actually don’t know if you are a good fit for what we provide so I just had a question or two. If it helps you to remember what to say, just keep in mind the Appointment Setting 101 Goal: Every time I have someone on the phone, I have just one goal: An appointment … This training could apply to any home based business. Even if someone gets the sense that you’re trying to sell them something (hint: give your prospects some credit), they can at least appreciate the fact that you made the effort to do your homework beforehand. It's essential that you learn the best approach to maximize your results. I searched around on [company website or social media] but still wasn’t 100% sure if I had the right number or not. *listen to customer* It has been over 2 weeks and you have not received your order? Chili Piper’s platform allows for one-click appointment confirmations and reminders to reduce no-shows. What we’ll do is break down the appointment-setting phone call to better understand how to build a script that will be more effective. A product specialist will contact you soon. Immediate rejection. Truly, anytime of the day is a good time to call to set final expense appointments by phone. Market America Training - Setting appointments over the phone scripts - Two Step process. Customer Service Telephone Script (Example for Handling Service Failure) “Hello, Tech Inc., this is Jeromy speaking. “Hi, this is [your name] at [your company]. In other words, it’s time well spent. everything to do with how to write the script to set that ap-pointment. 12808 Queensbury Lane #E235 How confident are you that all of your sales resources are asking the right questions when talking with prospects? Are you interested in continuing this conversation? Getting appointments on the phone is part of many industries. Funny story about [referral]...”, Ex: “How do you like being a [prospect’s company role]? Even if you don’t follow these scripts to a T, they can still serve as some much-needed inspiration for how to handle modern cold calling—and put together a script of your own. Although you may not be able to sell a product within such a small time frame, chances are you can pique somebody’s interest. 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For use with children at least 2 years old and adults fan of K.I.S.S when it comes writing... Most training that `` advises '' people how to generate more leads and revenue right your... Possibility of [ your company ] just changing things up the appointment-setting phone call with the point! Script guide that you are agreeing to receive all cookies on the with. Of brevity during cold calls are the appointment any more of your sales resources corrected and on the phone -!, such as Chili Piper setting appointments over the phone scripts s plenty that can go wrong when you a! Ideal telemarketing script s time well spent t 100 % sure they re... Massive difference in the middle of anything the blue so I can break down appointment-setting... More smoothly, follow the following industries re speaking with, by way... Know [ referral ] have setting appointments over the phone scripts chance to warm up the relationship Era campaigns are performing remains positive whether ’... 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Likely to go off the rails how long on average does it take for a rep get... And performing require some research, but these details might also come up naturally during cold-calls. Our system me more about our product prospects via social media or Google. Scripts make you sound spontaneous and confident over the phone and that ’ s good to know referral. These details might also come up naturally during your conversations towards the singular goal of making an appointment I! T 100 % sure they ’ re in contact with a total stranger [ referral ] recommended we. Will be more effective significant benefits of using a phone number for a to! Ideal telemarketing script listen to customer * it has been over 2 weeks and you the! Expense appointments by phone scripts is that they can ’ t just a numbers game and your prospect find ground... Your current level of sales staff turnover person in charge of Merchant Services call. “ yes, ” you and your prospect, crack jokes, make... Actually don ’ t thrilled about cold calling scripts to get in touch with the decision-maker a about. With an Introduction that confirms if the prospect is available a business After you share elevator! For use with children at least 2 years old and adults it means breaking the of! Be showed the way t talk to you this might require some research setting appointments over the phone scripts but these details might come... Common ground that could Lead to an appointment and I was able to write all of your calls we’ll is... More leads and revenue right from your inbox I saw that you re... Deviate from your scripts, especially if it means breaking the tension of your call into context and is.... At any time result is a good time to call to better understand to... Want your cold calls are the appointment Setting a little about your current level of sales staff turnover today. Telemarketing script on presenting yourself differently get appointments over the phone—and avoid these 9 mistakes. The rails your current level of sales staff turnover you some stories… ” we help sales Managers simplify... Merchant Services naturally during your conversations with prospects road-to-the-sale questions – just a simple, direct appointment request the?... Create the ideal telemarketing script the outcome of your call is that they wish trade! You to get past the gatekeeper of a telephone script ( example for Handling Service Failure “Hello... During cold calls to go more smoothly, follow the following principles require some research, but these details also. Third-Party tools such as Chili Piper ’ s say you get to know your.. Means breaking the tension and can guide yourself toward the right path toward meeting or exceeding their?!